Careers
Support Centre Opportunities
At Dentalcorp, we genuinely understand the profound significance of fostering a positive, supportive, and collaborative working environment that deeply cares for each of our team members.
Positions by province
Who you are
You are a senior strategy and analytics leader who is excited to be a part of a fast-growing, patient-centric healthcare organization that aims to find innovative ways to deliver to our patients, practices and people. You have experience in retail or multi-site business strategy or consulting and have advanced data and analytics ability to be able to provide senior leadership with data driven insights into network performance.
Reporting to the CFO, you will be in a key leadership role within the organization and will be invited to regularly meet with and present to the Senior Leadership Team. You will be responsible for building and leading a team to deliver the Operations Strategy which includes driving best practice and operational excellence across our Practices, labour management strategy and the Operations PMO.
You will be a collaborative and values based leader who is driven by excellence and impact. You will work cross departmentally to implement and advance data-driven strategies that optimize operational efficiency, enhance patient experience, and drive business growth.
You are a strong and passionate leader who loves to work in a dynamic & rapidly changing environment. You thrive on teamwork and enjoy building a team and strategy. You want to make a difference and are not afraid to roll-up your sleeves and challenge the status quo. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed companies.
Key Responsibilities:
Strategy: Develop and execute Operations function strategies to support the company's overall strategic objectives. Collaborate with senior leadership to identify opportunities for growth, efficiency improvements, and competitive advantage, ideally within healthcare or retail.
Operational Optimization: Analyze operational processes and workflows to identify opportunities for optimization and efficiency improvements. Develop and implement initiatives to streamline operations, reduce costs, and enhance productivity.
Labour Management: Lead the team responsible for Labour Management and bring together labour strategies with analytics to drive improved labour performance.
Performance Analysis: Lead the development and implementation of performance metrics and KPIs to track business performance across various functions and departments. Provide regular reporting and analysis to senior leadership on key business metrics.
Forecasting and Planning: Utilize advanced analytics and forecasting techniques to predict future business trends and performance. Develop models and scenarios to support long-term strategic planning and decision-making.
Cross-Functional Collaboration: Collaborate closely with other departments, including Finance, Marketing, Sales, and Product Development, to align operational and strategic objectives, share insights, and drive coordinated action.
Team Leadership: Provide coaching, mentorship, and professional development opportunities to team members to foster growth and engagement.
Data Governance and Quality: Establish and maintain data governance standards and processes to ensure the accuracy, reliability, and integrity of data used for analysis and decision-making.
Relationships and Influence: Naturally connects and builds strong relationships with others, demonstrating strong emotional intelligence and an ability to communicate clearly and persuasively
Technology and Tools: Stay abreast of the latest trends and advancements in data analytics, technology, and tools. Evaluate and implement new technologies and tools to enhance the effectiveness and efficiency of analytics processes.
What we’re looking for
Bachelor's degree in Business, Economics, Mathematics, Statistics, or related field. Advanced degree (e.g., MBA, MS) preferred.
Minimum of 10 years experience with a proven track record of leadership in analytics, operations, or strategy roles, in a fast-paced and dynamic environment.
Strong analytical skills with expertise in data analysis, statistical modeling, and quantitative methods.
Proficiency in data visualization tools (e.g., Tableau) and advanced analytics tools.
Excellent communication and presentation skills, with the ability to distill complex concepts into clear and actionable insights for non-technical audiences.
Strategic mindset with the ability to think critically, identify opportunities, and drive strategic initiatives.
About dentalcorp
dentalcorp is Canada's largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada's most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
This is a 1 year full time contract employee position.
Who you are
You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have experience in Payroll and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed Companies.
This is a hybrid opportunity for those residing within the GTA and remote for candidates outside the GTA and the position reports into dentalcorp’s Toronto Support Centre. Reporting to the Payroll Supervisor, you will be responsible for providing support on all areas within the Payroll department. As the Bilingual Payroll Analyst, you will be responsible for supporting the day-to-day activities and the predictive and other analytics necessary for the effective operation of a multi-province Canadian payroll.
In this role, you will
- Assist the Senior Payment Analyst with remittance preparation (CRA, RQ, WCB / WSIB, EHT)
- Create & maintain predictive and other analytical tools and reports to support the Payroll function
- Complete complex calculations including gross-up calculations and exception handling
- Investigate and resolve the more complex group retroactive payments and balancing issues
- Review, research and respond to complete all assigned service request tickets for the Payroll team
- Identify, implement, and document process improvements and assist with payroll system testing
- Work collaboratively with other Payroll team members to support and share best practices
- Execute special projects and ad-hoc reporting as assigned by the Payroll Manager and above
- Assist with payroll training and create / update payroll documentation
- Lead and assist in year-end balancing / reporting
What we’re looking for
- Must be fluently Bilingual in English and French
- 1 to 3 years progressive experience in payroll, HR, or an employee benefits program role
- 1 to 3 years experience using a Payroll Management System, specifically Workday experience would be a huge asset
- Strong computing skills including with MS Office
- Professional certification/designation preferred, or a willingness to enroll in Payroll certification
- Customer focused approach with excellent interpersonal, written, and verbal communication skills, and experience with timely solutioning of escalated issues using a ticketing system
- Excellent organizational, analytical, and problem-solving skills and ability to work under pressure and meet deadlines
- Self-starter and resourceful; ability to adapt and learn new technology and processes quickly
- Collaborative, action-oriented, with strong functional / technical skills
About dentalcorp
dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
Apply
Who you are
You are a driven and intellectually curious marketing and web analytics leader, with a strong desire to learn and drive growth by empowering our business with data and insights. You have a passion for solving challenging and critical problems. You are not afraid to get hands on and dive into the weeds, but can also leverage a solid understanding of business objectives to distill actionable insights. As an individual who demonstrates initiative, autonomy, and resiliency, you are eager to contribute to the success of one of the largest and fastest-growing businesses in the consumer health space that is also recognized as one of Canada’s Best Managed Companies.
The Senior Manager, Marketing and Web Analytics will play a critical role in impacting our business by fueling data-driven insights that will empower our team to make informed decisions and strategies for the digital presence and ad buying strategies of our 500+ businesses. This is a hybrid role located at dentalcorp’s Toronto Support Centre and reporting to the Senior Director of Strategy & Analytics. You will manage the analytics planning and reporting for new and existing sites and campaigns to drive the Marketing Team’s agenda of patient and revenue growth. This role will own the onboarding, tagging, and performance tracking of our vast portfolio of digital assets and campaigns, and will work closely with key stakeholders from other areas of the Marketing Team, Operations, HR, and Business Development.
The ideal candidate will have the interest, initiative, and ability to take on advanced measurement implementations and analytics responsibilities across a large portfolio of web properties and platforms to ensure data is accurately captured and analytics are disseminated across critical reports and dashboards.
In this role, you will
Lead the establishment and implementation of marketing analytics standards and measurement systems across all digital properties to ensure Marketing functions are enabled with timely, accurate data and insights
Identify and implement tagging requirements across web properties, and manage data connections in partnership with IT to maintain our marketing data warehouse
Design, build, maintain and validate digital analytics dashboards using data visualization tools to analyze site performance, consumer trends, and optimization opportunities
Provide technical expertise to team members and our partners surrounding analytics tagging, data validation and data integration to measure performance of campaigns, projects, and partnerships
Support the experimentation and insights gather of AB tests on digital assets
Support the digital onboarding of newly acquired / newly established dental practices to our network, in partnership with Operations and Business Development
Develop actionable insights and recommendations backed by data and analytics that influence our digital marketing strategy
What we're looking for
6+ years of digital analytics implementation or relevant experience
Degree in Marketing, Economics, Statistics, Computer Science, Software Engineering or similar
Extensive knowledge and experience working with digital tagging and auditing, tracking, and collection tools such as Google Ads, Google Tag Manager, Google Analytics, etc.
Experience with website AB testing and AB testing tools (e.g., VWO)
Experience implementing and maintaining web analytics systems and data
Fluency with visualization tools (e.g., Tableau) – ability to create interactive, user-friendly and compelling dashboards and reports
Experience in data querying languages (e.g., SQL)
Expert knowledge of Excel, including tables, charts, and advanced formulas for data manipulation
Knowledge of various media channels and how they work
Basic understanding of HTML/CSS and JavaScript
Knowledge of emerging digital marketing trends and relevant implications (e.g., GA4)
Experience working with complex databases and datasets
Experience translating data and insights into executive presentations and reports
Motivated and analytical, with strong achievement orientation and attention to detail
Excellent communication and interpersonal skills and can work with individuals and teams at all levels of the organization
Proven team player with the ability to prioritize, meet deadlines and work in an ever-changing environment
Having the courage to find new ways of solving problems, and the openness to receiving and acting on feedback
About dentalcorp
dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
Who you are
You are an innovative, quality-focused individual who is eager to be a part of a rapidly growing company that enables the best to be even better. You are looking for an opportunity to provide your tax expertise to drive change within an exciting industry. As a Director of Tax you enjoy working within a collaborative environment and your goal is to ensure excellent service to our Partners and their clinic staff. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company. As an individual who is driven by excellence, you are excited to contribute the success of one of Canada’s Best Managed companies.
This is a hybrid position based out of Dentalcorp’s Toronto Support Centre and reporting to the VP, Financial Reporting and Accounting Policy, the Director of Tax role is critical to Dentalcorp’s long-term growth ambitions.
Responsibilities
- Responsible for Canadian tax compliance and the principle contact for government tax audits.
- Responsible for Canadian tax compliance and elections arising from all acquisitions.
- Responsible for the Canadian quarterly and annual income tax provision and related note disclosures.
- Manage and track all filing deadlines and requirements associated with the above.
- Responsible for complex tax issues.
- Providing oversight of Canadian tax payments and estimates communicated to Treasury and overall responsible over Canadian tax accounts to ensure activity and balances are reconciled and appropriately reflect the Company’s tax position and status.
- Ensure transfer pricing policies and documentation are current, consistently applied and in compliance with transfer pricing regulations.
- Providing business analysis upon request including projections of future cash taxes.
- Consistently monitor and evaluate the internal processes and guidelines to ensure efficiency and provide recommendations on optimizing and automating the tax function while minimizing tax risks.
- Actively monitor, assess the impact of and respond to potential Canadian tax changes impacting the organizational structure.
Success looks like
- Quality, accuracy, and timeliness of compliance work.
- Ability to provide timely and accurate advice on taxation matters as they arise.
- Building relationships at all levels across the business.
- Understanding of the business and tax issues.
- Ability and desire to assist in broader areas as required.
What we’re looking for
- Post-secondary education in a related field and minimum of 8+ years work experience in Tax, dealing with complex tax issues and optimization projects.
- Professional accounting designation CPA or CA required.
- Ability to live and champion the Dentalcorp values (integrity, collaboration, innovation, excellence) with every interaction.
- Hands on experience, comfort and interest with ERP Systems and BI Tools.
- Comfortable with a rapidly growing and dynamic environment.
- Detail oriented, hands-on, analytical, change agent with experience in and motivated by a high-growth, acquisitive, fast paced entrepreneurial environment.
- Superior analytical skills with ability to synthesize complex issues into actionable points.
- Demonstrated ability to perform under pressure.
- Able to manage competing priorities, meet deliverables while building relationships with colleagues.
- Excellent communication and presentation skills.
- Ability to manage multiple large complex projects.
- Ability to mentor and provide coaching to the team and lead the team through a transition where they will be increasingly depended on to provide value added insights.
- Committed to getting the job done in a fast paced, dynamic environment.
About Dentalcorp
Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
Who you are
You are an innovative, quality-focused individual who is eager to be a part of a rapidly growing company that enables the best to be even better. You are looking for an opportunity to provide your Compensation and Benefits expertise and to drive change within an exciting industry. As a Compensation and Benefits Manager you enjoy working within a collaborative environment and your goal is to ensure excellent service to our Partners and their clinic staff. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company. As an individual who is driven by excellence, you are excited to contribute the success of one of Canada’s Best Managed companies.
This is a hybrid position based out of Dentalcorp’s Toronto Support Centre and reporting to the Director of Human Resources, Shared Services Operations you will oversee the management of Compensation and Benefits programs within the HR shared service delivery model (dc connect).
The primary focus of this role is enhancing efficiency and effectiveness, emphasizing metrics, service levels, and continuous improvement to achieve operational excellence and enhance the employee experience. You will ensure ensure that Compensation and Benefits processes and standard operating procedures (SOPs) are streamlined, effective, and aligned with strategic priorities and operational requirements. Moreover, you will drive the execution of the Compensation and Benefits strategy developed in the Centre of Excellence and collaborate closely with the Operations team to ensure the successful implementation of programs and gather feedback to refine the design based on business needs.
In this role, you will
Manage the implementation, day-to-day operations, and administration of the company's (practice) compensation, bonus, and benefits programs.
Serve as the point of escalation and leadership contact for Compensation and Benefits-related inquiries and issues within dc connect, shaping service standards.
Define Compensation and Benefits service level agreements (SLAs) and key metrics for monitoring efficiency and effectiveness, analyzing feedback.
Partner with Legal and Business Development teams on Total Rewards perspective due diligence for upcoming acquisitions.
Identify and implement improvement opportunities in operations, including automation, enhanced SLAs, and addressing employee experience feedback.
Oversee processing and updates of all employee compensation and benefits data, ensuring data accuracy, timeliness, and completeness.
Resolve complex inquiries and escalated compensation and benefits issues.
Provide coaching and guidance to team members.
Liaise with Centers of Expertise, People Experience, and HR Business Partner groups to support the design, development, and deployment of new HR services and continuous improvement.
Develops and delivers key documentation for use by HR and its customers across a variety of topics, including HR system use, knowledge management, and HR services.
Analyzes metrics, trends, and feedback from various stakeholders/customers to define actionable insights; can articulate key takeaways succinctly.
What we're looking for
Post-Secondary Education and 5-7 years of progressive benefits plan management and total rewards experience.
CCP, CEBS, CHRP or other HR professional certification an asset
Strategic thinking to partner in creating the vision, strategy, and roadmap to establish and continuously enhance the people experience
Experience implementing Total Rewards best practices across multiple business types to ensure successfully deliver for our client group.
Strong research and problem-solving skills, ability to interpret data, build useable spreadsheets, summarize results, and make recommendations.
Analytical skills to interpret data and create insights and actionable recommendations for senior leadership and HR Operations Services
Customer-centricity to define the standards and performance culture of Specialized Services
Exposure to digital HR solutions to coach others in their use (i.e., self-service)
Understanding of the business to understand the nuances in client needs
Collaboration and teamwork across HR and other departments to enable operation of the service delivery model
Influence and negotiation skills to manage relationships with clients and internal teams
Knowledge of end-to-end processes and HR transactions to support delivery
Knowledge of leadership and coaching principles; experience managing and inspiring teams
Strong relationship management and interpersonal skills to a wide variety of stakeholders interacting with Specialized Services within the organization
Attentive to details and deadlines; ability to manage multiple initiatives
Experience with transaction processing and data management
Experience in conflict management and issue resolution
Knowledge of applicable laws and legislations
Experience in change management and continuous improvement
Microsoft Office Suite proficiency and technical aptitude with advanced Excel skills
Workday experience is an asset
About Dentalcorp
Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
Who you are
You are an innovative, service-oriented individual who is excited to be a part of a fast-growing company that enables the best to be even better. You are a highly experienced dental hygienist looking for the opportunity to provide your expertise to drive change within a healthcare company. You love working in a collaborative-matrix team and organizational environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our network of practices. You have strong ethical values and ensure that our organizational, industry, and continuing education principles and guidelines are upheld with professionalism and integrity. As an individual who is driven by excellence, iterative, and innovative thinking, you are eager to contribute the success of one of Canada’s Best Managed companies.
This is a remote position opportunity that will be based out of you home office in Manitoba. You will be responsible for travelling approximately 4 days a week within the Manitoba and Saskatchewan region with periodic visits to our Support Centre in Toronto. Reporting to the Director, Dental Hygiene, the Clinical Development Manager will be responsible supporting optimal patient care and the growth ambitions of our valued Partners through the integration of best practices and Clinical Development programs across a portfolio of practices. You excel at building strong relationships and influencing by building trust and credibility. You are a leader who is confident in driving long term and sustainable change across a portfolio of dental practices by supporting and facilitating the implementation of new processes and procedures.
- You thrive in a high growth environment.
- You adapt quickly to change.
- You’re a subject matter expert in your field and can influence others.
- You’re customer service oriented.
Role Overview:
Practice Service Orientation
- Actively promotes and lives Dentalcorp values every day.
- Establishes and maintains excellent relationships with clinicians and team members.
- Partners and collaborates across functional groups as One team, working toward common goals and objectives in driving strategic outcomes.
- Contributes to the continuous improvement of the Practice Development team’s strategies and initiatives through ongoing collaboration and sharing of practice feedback.
- Monitors feedback and concerns, actively seeking input to refine strategies and ensure successful implementation.
Patient Care and Experience Standards
- Ensures that any effort made by or contributed to by the Clinical Development team is performed at the highest ethical standard with priority given to the well-being of our patients.
- Partners with regional teams (Directors of Operations, Human Resource Business Partners, Compliance and Practice Marketing) to achieve outstanding patient care and practice level outcomes.
- Supports where there are opportunities to improve on patient care standards for practices in our network and in your region respectively.
- Understands and applies the ADPIE model of healthcare for dental hygienists, in partnership with the dental development program design and frameworks co-developed in partnership with DC Institute.
- Engages and supports in the delivery of Continuing Education efforts to benefit ongoing learning, clinical development, and growth for Hygiene as a core service line in our clinics.
Clinical Development – Customized Practice Team Support
- Ability to gain a deep understanding of the practices in your portfolio through metrics and relationships to ensure that you are working closely with the practices that would benefit strongly from Clinical Development support in the following areas:
- Integration of comprehensive dental hygiene patient care through adoption of best-in-class patient care standards and practice protocols, including assessing, diagnosing, and treatment planning using the American Academy of Periodontology’s 2018 Classification of Periodontal and Peri-Implant Disease and Conditions and other best practices
- Strong practice protocols and clinician competency in the areas of identifying and educating, and treating malocclusion, through educational digital scanning as well as other best practices.
- Identifies the specific needs of each practice through clinical program assessments and supports clinicians and team members on the value of skill development where there is opportunity to improve within and across practices in your region.
- Uses a customized clinical program assessment to build a comprehensive support and integration plan that is aligned with the practice’s annual growth plans.
- Executes the customized support and integration plan to drive long-term and sustainable growth of key services within the dental practices.
- Ensures that support and integration efforts are contributing to the annual growth plans of each practice by determining and measuring key success metrics related to the implementation initiatives performed.
- Monitors the on-going effectiveness of Clinical Development programs and evolves as required.
Clinical Transformation & Workflow Optimization
- Fosters a culture of openness and transparency to encourage acceptance and participation in new initiatives.
- Gains buy-in from practice leaders and ensures alignment across regional teams through all steps of the planning and execution process.
- Engages practice leaders and Field Operations stakeholders and provides support and resources to help clinicians and team members navigate transitions and overcome challenges associated with change.
- Defines and measures success metrics and monitors change progress to ensure practices reach their identified growth potential.
- Implements effective change management strategies to facilitate smooth adoption of Clinical Development programs.
- Elevates patient experience with industry-leading best practices.
- Increases acceptance of comprehensive treatment through enhanced patient education and value-building language.
- Drives engagement and a solution-oriented approach to hygiene growth and effectiveness opportunities, with practice team members and field team colleagues.
- Identifies potential sources of resistance to change and proactively address them through communication, education, and engagement with key stakeholders.
What we're looking for
- Must be a Registered Dental Hygienist
- A minimum of 5 years’ experience working in a dental office as a Dental Hygienist.
- Minimum 5-7 years in either a Regional Management, Oral Health Educator, or Consultant position working with a wide range of dental practices.
- Proven ability to deliver sustainable results across a large portfolio of dental practices.
- Experience Integrating standards and protocols that support optimal patient care across a portfolio of practices.
- Strong business acumen, with a deep understanding and application of change management principles
- Strong organizational and time management skills and ability to manage numerous projects simultaneously.
- Excellent leadership and collaboration skills; proven ability to establish and maintain effective and cooperative working relationships across diverse groups and levels.
- Strong background in coaching and integrating clinical best practice for patient care.
- Proficient with MS Office Suite (Word, Excel, PowerPoint).
About Dentalcorp
Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
Apply
Who you are
You're a highly skilled and experienced Bilingual Finance Manager who is excited to join our fast-growing organization as a strategic partner for our practices across the country. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams.
This is a hybrid role located at dentalcorp’s Toronto Support Centre. Working closely with the Director of Finance, Business Partnering, you will be responsible for driving business performance within the dental practices of our company. As the Finance Manager, you will collaborate closely with practice managers, regional and Senior director leaders in operations to deliver valuable financial insights, enhance decision-making processes, and drive sustainable growth. This position requires a strong background in finance, exceptional analytical skills, and the ability to collaborate effectively with cross-functional teams.
Role overview
Financial Management and Strategy:
- Collaborate with practice managers and regional and senior director leaders in operations to develop and execute financial strategies aligned with overall business objectives.
- Support the Director, Finance Business Partnering in managing the hands-on day-to-day activities of various finance functions.
- Prepare & review regular financial reports, forecasts, and variance analysis to track key financial metrics and identify trends.
- Provide financial guidance, analysis, and recommendations to support strategic decision-making processes.
- Drive financial performance and profitability by identifying opportunities for cost optimization and revenue growth.
Business Partnering and Relationship Management:
- Serve as a trusted advisor and business partner to practice managers and regional and senior director leaders in operations, offering financial expertise and insights.
- Support the practice budget and forecast process by collaborating with the FP&A team and senior director leaders in operations.
- Establish and maintain strong relationships with key stakeholders to ensure alignment and effective communication.
- Prepare regular financial reports and presentations to support operations decision making.
- Support practices by reviewing and responding to dc assist tickets within required SLAs
- Support the practices in their annual inventorying process by reviewing counts files and count results and ensuring the counts will meet auditor expectations.
Risk Management and Compliance:
- Ensure compliance with financial regulations, accounting principles, and internal policies
- Provide guidance and support during audits, ensuring accurate and timely completion of audit processes.
Team Management and Development:
- Manage a team of Senior Financial Analysts, providing guidance, mentoring, and performance feedback.
- Foster a culture of continuous learning and development within the finance team.
- Encourage collaboration, knowledge sharing, and best practices to enhance the overall effectiveness of the team.
What we’re looking for
- Must be Bilingual in French and English
- Must have a Bachelor's Degree or Diploma in finance, accounting, or a related field of study. MBA or advanced degree preferred.
- Should have at least 5 years experience in a senior finance role
- Excellent people management skills with the ability to motivate and develop teams.
- Exceptional analytical skills and the ability to translate complex financial concepts into clear, actionable insights.
- Advanced proficiency in Microsoft Excel and financial software systems.
- Strong business partnering skills with the ability to build effective relationships and influence stakeholders.
- Knowledge of regulatory requirements and compliance standards in finance.
- Excellent communication and presentation skills, with the ability to convey financial information to non-financial stakeholders effectively.
About Dentalcorp
Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
Apply
Who you are
You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have a passion for exceeding employee expectations when it comes to answering employee questions or resolving issues. You love to improve processes to make the customer or end user experience even better. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Practices. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed companies.
This is a remote opportunity and can be based anywhere in Alberta. As the successful candidate will be responsible for supporting our employees in Western Canada, Western Time Zone hours will be required.
Reporting to the Manager, People Experience and as a member of our HR Shared Services Team (DC Connect), you will be providing HR support to the employees of our rapidly growing network of dental practices.
Purpose of the Position
- The People Experience Coordinator acts as the front-line to HR Services and uses knowledge management/case management tools and experience to provide first level inquiry management and resolution.
- The People Experience Coordinator completes data and transaction processing and management for core processes where self-service is not available (e.g., new hire onboarding, separations, employee data administration, etc.)
- This role focuses on documenting, handling, and resolving HR customer inquiries, while focusing on service delivery, coordination with other HR team members, and continuous improvement
In this role, you will
- Overall be responsible for inquiry resolution in an efficient and courteous manner, as well as day-to- day transaction processing in case management system and HRIS system
- Escalate / redirect contacts where guidance or clarification of policies and procedures as required
- Document inquiries with accurate classification and resolution action
- Provide support and guidance on workflow of direct access transactions based on policies and guidelines in cases where assistance is required
- Flag where Knowledge Management systems need to be updated with content to help with future inquiry resolution and / or employee and manager direct access
- Promote the customer experience and increase satisfaction through efficient and courteous service
- Enter data and complete transactions as it relates to employee or master data, onboarding, compensation, employee separations, time entry, performance, compensation, and contingent worker support in appropriate systems
- Collect completed and legislatively required documentation (electronic and/or paper) and ensure HR system data is complete and accurate
- Implement process and content changes as directed by the Centres of Expertise
- Audit completed transactions and data to ensure accuracy and follow up where required
- Distribute reports as required to HR customers; share frequent custom reports as suggestions for standardized reports to HR systems team
- Resolve data entry issues and employee data corrections as required
- Consult programs, policies, and key documentation to resolve employee inquiries
What we’re looking for
- Undergraduate degree with a focus in Human Resources Management or a related field, or a combination of education, training and experience deemed equivalent
- At least 3 to 5 years' Human Resources experience
- Analytical abilities to monitor service levels, performance, and metrics to inform course of action
- Detail-oriented to ensure completeness and quality of information entered into HR systems
- Ability to adapt communication style to suit stakeholder and situation; ability to be patient, empathic, and persuasive
- Action-orientation, to take initiative and execute tasks efficiently and effectively within service framework
- Knowledge and experience across multiple HR domains to support inquiry resolution, and redirecting escalated and/or complex cases to the appropriate stakeholder group
- Exposure to digital HR solutions to coach others in their use (i.e., self-service and HRIS data entry)
- Collaboration and teamwork across HR and other departments to enable operation of the service delivery model
- Strong relationship management and interpersonal skills to a wide variety of stakeholders interacting with the People Experience team
- Knowledge of applicable laws and legislations
- Strong written communication skills to answer employee inquiries, write FAQs, or build project documentation to support continuous improvement
About Dentalcorp
Dentalcorp is focused on acquiring and partnering with leading, growth-oriented general and specialist dental clinics across Canada. Our unique value proposition allows our dentist Partners to retain their clinical and operating autonomy while we inspire them to achieve ambitious personal and professional growth. Our unprecedented strategic insights and expertise place our Partners at the forefront of delivering optimal patient care.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
This is 1 year Full time Salaried Fixed-Term Contract opportunity.
This is a Hybrid Role: The successful candidate will be based out of their home in the GTA and expected to travel 1 day per week in-person to our Toronto Support Centre and travel to our Practices as required.
Who you are
You are an innovative, service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You are excited to join a company that focuses on our values and driving a great culture. You are committed to living our values and role modeling what values-based leadership looks like day in and day out.
As a Human Resources Business Partner, you enjoy working in a collaborative environment and your ultimate goal is to ensure excellent service to our Partners, Practices and People. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed companies.
Reporting to the Director, Human Resources and located in the GTA, you will work closely with our Director of Operations, Regional Managers and Practice Managers while also collaborating with other Support Centre stakeholders to provide overall HR leadership and strategic support to your assigned regions. As a collaborative member of the HR team, you will determine practice level needs, and be proactive in identifying, designing, and implementing HR solutions that are in alignment with dentalcorp’s overall strategic priorities.
In this role, you will
- Act as a resource to provide direction, advice, and guidance to all regional stakeholders on strategic, tactical, and operational issues related to Human Resources
- Identify, and recommend changes that will improve service delivery, provide input on organizational issues, and share best practices
- Collaborate with other teams within the People function and within the broader organization to offer the best solutions to our dental practices
- Complete fair and balanced investigations in response to employee issues
- Coach and provide expert guidance to Practice Managers, Regional Managers and Director of Operations in areas such as: performance management, absenteeism, workplace investigations, redeployment, terminations, team member development, team member engagement, change management etc.
- Coach Practice Managers and Regional Managers to drive an excellent culture experience at the Dental Practice and to build high performing, diverse and inclusive teams
- Proactively identify opportunities to enhance the employee experience and partner with management to develop and implement innovative and sustainable solutions
- Build credibility and trust among team members; resolve issues and concerns with compassion and follow-through
- Consult and advise on talent reviews and succession planning
- Travel will required up to 50% of the time when it is safe and reasonable to do so
What we’re looking for
- Post-graduate education in HR or related field; CHRL designation, or in progress, is considered an asset
- 5-7 years of Human Resources Business Partnering experience
- Demonstrated passion for HR – up to date on current legislation, trends, and best practices
- Experience leading workplace investigations, and implementing resolutions
- A true employee engagement champion and experience supporting engagement in a multi-unit business environment
- Strong influence and relationship management skills; ability to develop and maintain relationships with multiple stakeholders
- Proven ability to analyze information, and develop strategies to address
- Strong business acumen
- Proficient with MS Office Suite (Word, Excel, PowerPoint, Access, Visio)
About Dentalcorp
Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
Apply
Who You Are
You are a service -oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have experience with Accounting/Finance and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed companies
This is a hybrid opportunity based out of Dentalcorp’s Toronto Support Centre, you will be responsible for providing support on all areas within the finance department. As the Accounts Receivable Specialist you will assist with accurate and timely financial reporting and controls in the area of AR. As the Accounts Receivable Specialist you will be responsible for combining your strong knowledge of AR best practices to be an effective business partner to the Practice managers.
In this role, you will
- Provide training and support, and build consistency for accounts receivable (Patient and Insurance portion) for practices
- Develop, maintain and update company policies and best practices related to AR
- Audits at a practice level re: AR, which include patient set up; processing; applying payments; adjustments to ledgers; refund adjustments
- Monthly audits of the Overall AR Breakdown/Practice
- Training and support for collection deposits and bank reconciliations
- New practice acquisition training related to all AR aspects
- Manage the relationship with the dentalcorp financing and collection agencies which includes account maintenance, reporting, and support to practices and senior leadership
- Consolidate and Publish weekly & monthly AR reports
- Analyse accounts, monitor metrics and provide commentary; escalate any issues
- Ad‐hoc duties as assigned
- Provide support for Finance, Practice Leaders and Operational teams related to AR
- Integrate skills and knowledge to drive AR best practices across the dentalcorp finance organization
What we’re looking for
- College Diploma or University Degree in Accounting, Finance or related program
- Ideally 3 to 5+ years experience Accounts Receivable
- Dental industry experience with expert knowledge of patient and insurance billing are a strong asset
- Must be comfortable in a fast-paced, deadline-driven environment
- Knowledge of Practice Management Software systems such as Dentrix, Abeldent, Tracker or Cleardent would be an asset
- A self-starter, highly positive can-do attitude in a rapidly changing environment
- Excellent communication skills and a “people person”
- Bilingual in French would be an asset
About Dentalcorp
Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
Apply
Who you are
You are a professional who is excited to join our fast-growing organization. As Administrator, Treasury, you will work closely with Treasury team members and play a critical role in supporting the accuracy and integrity of our financial records by supporting all treasury related functions and activities. You will collaborate closely with various departments and practices to ensure timely and accurate reporting of financial information.
This is a hybrid opportunity based out of Dentalcorp’s Toronto Support Centre and will report into Senior Manager, Treasury.
In this role, you will
- Support daily bank account management activities, request closure of bank accounts, support bank account access and setup.
- Provide direct practice support for cheque scanners, merchant fee accounts, direct deposit bank letters and requests for additional deposit books and bags.
- Conduct ad-hoc analysis as required to support strategic decision-making, and proactively provide advice and input to management.
- Collaborate with Analyst, Treasury on daily collection reporting activities.
- Initiate Blackline update, report, and review processes including overall open variance reporting, and entries.
- Assist in month-end, quarter-end, and year-end closing activities, ensuring compliance with internal policies and procedures.
- Identify, investigate, document, and make recommendations for management, internal audit, compliance, and legal departments.
- Participate in financial audits and provide necessary documentation and support to internal and external auditors.
- Coordinate insurance certificate requests for company activities and events.
- Successfully perform other tasks, reports and activities as assigned from time to time.
What we’re looking for
- Bachelor’s degree in finance, accounting, or a related field.
- Proven experience as an Administrator, preferably with a focus on treasury and general ledger activities.
- Understanding of business support, accounting principles, treasury operations, risk management, control and compliance, data integrity, and financial analysis.
- Experience in banking processes and cashflow reporting, with an emphasis on process improvement and optimization in all areas of work.
- Strong analytical skills with a keen attention-to-detail and ability to derive meaning and make recommendations based on facts and evidence.
- Advanced proficiency in Microsoft Excel, and financial software applications e.g., Netsuite.
- Ability to work effectively in a fast-paced, deadline-driven, collaborative collegial and highly communicative team-based environment.
- Communication skills to collaborate with various stakeholders & affect change.
- Professional discretion, trustworthiness with demonstratable ethical integrity.
- Knowledge of ERP systems and experience with data visualization tools (e.g., Tableau) and Blackline is desirable.
About Dentalcorp
Dentalcorp is Canada’s largest and fastest growing network of dental Practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental Practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and Patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
Apply
Who you are
You are an innovative, service-oriented individual who is excited to be a part of a fast-growing company that enables the best to be even better. You are a highly experienced dental hygienist looking for the opportunity to provide your expertise to drive change within a healthcare company. You love working in a collaborative-matrix team and organizational environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our network of practices. You have strong ethical values and ensure that our organizational, industry, and continuing education principles and guidelines are upheld with professionalism and integrity. As an individual who is driven by excellence, iterative, and innovative thinking, you are eager to contribute the success of one of Canada’s Best Managed companies.
This is a remote position opportunity that will be based out of you home office in Manitoba. You will be responsible for travelling approximately 4 days a week within the Manitoba and Saskatchewan region with periodic visits to our Support Centre in Toronto. Reporting to the Director, Dental Hygiene, the Clinical Development Manager will be responsible supporting optimal patient care and the growth ambitions of our valued Partners through the integration of best practices and Clinical Development programs across a portfolio of practices. You excel at building strong relationships and influencing by building trust and credibility. You are a leader who is confident in driving long term and sustainable change across a portfolio of dental practices by supporting and facilitating the implementation of new processes and procedures.
- You thrive in a high growth environment.
- You adapt quickly to change.
- You’re a subject matter expert in your field and can influence others.
- You’re customer service oriented.
Role Overview:
Practice Service Orientation
- Actively promotes and lives Dentalcorp values every day.
- Establishes and maintains excellent relationships with clinicians and team members.
- Partners and collaborates across functional groups as One team, working toward common goals and objectives in driving strategic outcomes.
- Contributes to the continuous improvement of the Practice Development team’s strategies and initiatives through ongoing collaboration and sharing of practice feedback.
- Monitors feedback and concerns, actively seeking input to refine strategies and ensure successful implementation.
Patient Care and Experience Standards
- Ensures that any effort made by or contributed to by the Clinical Development team is performed at the highest ethical standard with priority given to the well-being of our patients.
- Partners with regional teams (Directors of Operations, Human Resource Business Partners, Compliance and Practice Marketing) to achieve outstanding patient care and practice level outcomes.
- Supports where there are opportunities to improve on patient care standards for practices in our network and in your region respectively.
- Understands and applies the ADPIE model of healthcare for dental hygienists, in partnership with the dental development program design and frameworks co-developed in partnership with DC Institute.
- Engages and supports in the delivery of Continuing Education efforts to benefit ongoing learning, clinical development, and growth for Hygiene as a core service line in our clinics.
Clinical Development – Customized Practice Team Support
- Ability to gain a deep understanding of the practices in your portfolio through metrics and relationships to ensure that you are working closely with the practices that would benefit strongly from Clinical Development support in the following areas:
- Integration of comprehensive dental hygiene patient care through adoption of best-in-class patient care standards and practice protocols, including assessing, diagnosing, and treatment planning using the American Academy of Periodontology’s 2018 Classification of Periodontal and Peri-Implant Disease and Conditions and other best practices
- Strong practice protocols and clinician competency in the areas of identifying and educating, and treating malocclusion, through educational digital scanning as well as other best practices.
- Identifies the specific needs of each practice through clinical program assessments and supports clinicians and team members on the value of skill development where there is opportunity to improve within and across practices in your region.
- Uses a customized clinical program assessment to build a comprehensive support and integration plan that is aligned with the practice’s annual growth plans.
- Executes the customized support and integration plan to drive long-term and sustainable growth of key services within the dental practices.
- Ensures that support and integration efforts are contributing to the annual growth plans of each practice by determining and measuring key success metrics related to the implementation initiatives performed.
- Monitors the on-going effectiveness of Clinical Development programs and evolves as required.
Clinical Transformation & Workflow Optimization
- Fosters a culture of openness and transparency to encourage acceptance and participation in new initiatives.
- Gains buy-in from practice leaders and ensures alignment across regional teams through all steps of the planning and execution process.
- Engages practice leaders and Field Operations stakeholders and provides support and resources to help clinicians and team members navigate transitions and overcome challenges associated with change.
- Defines and measures success metrics and monitors change progress to ensure practices reach their identified growth potential.
- Implements effective change management strategies to facilitate smooth adoption of Clinical Development programs.
- Elevates patient experience with industry-leading best practices.
- Increases acceptance of comprehensive treatment through enhanced patient education and value-building language.
- Drives engagement and a solution-oriented approach to hygiene growth and effectiveness opportunities, with practice team members and field team colleagues.
- Identifies potential sources of resistance to change and proactively address them through communication, education, and engagement with key stakeholders.
What we're looking for
- Must be a Registered Dental Hygienist
- A minimum of 5 years’ experience working in a dental office as a Dental Hygienist.
- Minimum 5-7 years in either a Regional Management, Oral Health Educator, or Consultant position working with a wide range of dental practices.
- Proven ability to deliver sustainable results across a large portfolio of dental practices.
- Experience Integrating standards and protocols that support optimal patient care across a portfolio of practices.
- Strong business acumen, with a deep understanding and application of change management principles
- Strong organizational and time management skills and ability to manage numerous projects simultaneously.
- Excellent leadership and collaboration skills; proven ability to establish and maintain effective and cooperative working relationships across diverse groups and levels.
- Strong background in coaching and integrating clinical best practice for patient care.
- Proficient with MS Office Suite (Word, Excel, PowerPoint).
About Dentalcorp
Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
Apply
Who you are
You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have a passion for exceeding employee expectations when it comes to answering employee questions or resolving issues. You love to improve processes to make the customer or end user experience even better. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Practices. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed companies.
This is a remote opportunity and can be based anywhere in Alberta. As the successful candidate will be responsible for supporting our employees in Western Canada, Western Time Zone hours will be required.
Reporting to the Manager, People Experience and as a member of our HR Shared Services Team (DC Connect), you will be providing HR support to the employees of our rapidly growing network of dental practices.
Purpose of the Position
- The People Experience Coordinator acts as the front-line to HR Services and uses knowledge management/case management tools and experience to provide first level inquiry management and resolution.
- The People Experience Coordinator completes data and transaction processing and management for core processes where self-service is not available (e.g., new hire onboarding, separations, employee data administration, etc.)
- This role focuses on documenting, handling, and resolving HR customer inquiries, while focusing on service delivery, coordination with other HR team members, and continuous improvement
In this role, you will
- Overall be responsible for inquiry resolution in an efficient and courteous manner, as well as day-to- day transaction processing in case management system and HRIS system
- Escalate / redirect contacts where guidance or clarification of policies and procedures as required
- Document inquiries with accurate classification and resolution action
- Provide support and guidance on workflow of direct access transactions based on policies and guidelines in cases where assistance is required
- Flag where Knowledge Management systems need to be updated with content to help with future inquiry resolution and / or employee and manager direct access
- Promote the customer experience and increase satisfaction through efficient and courteous service
- Enter data and complete transactions as it relates to employee or master data, onboarding, compensation, employee separations, time entry, performance, compensation, and contingent worker support in appropriate systems
- Collect completed and legislatively required documentation (electronic and/or paper) and ensure HR system data is complete and accurate
- Implement process and content changes as directed by the Centres of Expertise
- Audit completed transactions and data to ensure accuracy and follow up where required
- Distribute reports as required to HR customers; share frequent custom reports as suggestions for standardized reports to HR systems team
- Resolve data entry issues and employee data corrections as required
- Consult programs, policies, and key documentation to resolve employee inquiries
What we’re looking for
- Undergraduate degree with a focus in Human Resources Management or a related field, or a combination of education, training and experience deemed equivalent
- At least 3 to 5 years' Human Resources experience
- Analytical abilities to monitor service levels, performance, and metrics to inform course of action
- Detail-oriented to ensure completeness and quality of information entered into HR systems
- Ability to adapt communication style to suit stakeholder and situation; ability to be patient, empathic, and persuasive
- Action-orientation, to take initiative and execute tasks efficiently and effectively within service framework
- Knowledge and experience across multiple HR domains to support inquiry resolution, and redirecting escalated and/or complex cases to the appropriate stakeholder group
- Exposure to digital HR solutions to coach others in their use (i.e., self-service and HRIS data entry)
- Collaboration and teamwork across HR and other departments to enable operation of the service delivery model
- Strong relationship management and interpersonal skills to a wide variety of stakeholders interacting with the People Experience team
- Knowledge of applicable laws and legislations
- Strong written communication skills to answer employee inquiries, write FAQs, or build project documentation to support continuous improvement
About Dentalcorp
Dentalcorp is focused on acquiring and partnering with leading, growth-oriented general and specialist dental clinics across Canada. Our unique value proposition allows our dentist Partners to retain their clinical and operating autonomy while we inspire them to achieve ambitious personal and professional growth. Our unprecedented strategic insights and expertise place our Partners at the forefront of delivering optimal patient care.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
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Atlantic Canada
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Quebec
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Ontario
Who you are
You are a senior strategy and analytics leader who is excited to be a part of a fast-growing, patient-centric healthcare organization that aims to find innovative ways to deliver to our patients, practices and people. You have experience in retail or multi-site business strategy or consulting and have advanced data and analytics ability to be able to provide senior leadership with data driven insights into network performance.
Reporting to the CFO, you will be in a key leadership role within the organization and will be invited to regularly meet with and present to the Senior Leadership Team. You will be responsible for building and leading a team to deliver the Operations Strategy which includes driving best practice and operational excellence across our Practices, labour management strategy and the Operations PMO.
You will be a collaborative and values based leader who is driven by excellence and impact. You will work cross departmentally to implement and advance data-driven strategies that optimize operational efficiency, enhance patient experience, and drive business growth.
You are a strong and passionate leader who loves to work in a dynamic & rapidly changing environment. You thrive on teamwork and enjoy building a team and strategy. You want to make a difference and are not afraid to roll-up your sleeves and challenge the status quo. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed companies.
Key Responsibilities:
Strategy: Develop and execute Operations function strategies to support the company's overall strategic objectives. Collaborate with senior leadership to identify opportunities for growth, efficiency improvements, and competitive advantage, ideally within healthcare or retail.
Operational Optimization: Analyze operational processes and workflows to identify opportunities for optimization and efficiency improvements. Develop and implement initiatives to streamline operations, reduce costs, and enhance productivity.
Labour Management: Lead the team responsible for Labour Management and bring together labour strategies with analytics to drive improved labour performance.
Performance Analysis: Lead the development and implementation of performance metrics and KPIs to track business performance across various functions and departments. Provide regular reporting and analysis to senior leadership on key business metrics.
Forecasting and Planning: Utilize advanced analytics and forecasting techniques to predict future business trends and performance. Develop models and scenarios to support long-term strategic planning and decision-making.
Cross-Functional Collaboration: Collaborate closely with other departments, including Finance, Marketing, Sales, and Product Development, to align operational and strategic objectives, share insights, and drive coordinated action.
Team Leadership: Provide coaching, mentorship, and professional development opportunities to team members to foster growth and engagement.
Data Governance and Quality: Establish and maintain data governance standards and processes to ensure the accuracy, reliability, and integrity of data used for analysis and decision-making.
Relationships and Influence: Naturally connects and builds strong relationships with others, demonstrating strong emotional intelligence and an ability to communicate clearly and persuasively
Technology and Tools: Stay abreast of the latest trends and advancements in data analytics, technology, and tools. Evaluate and implement new technologies and tools to enhance the effectiveness and efficiency of analytics processes.
ApplyWhat we’re looking for
Bachelor's degree in Business, Economics, Mathematics, Statistics, or related field. Advanced degree (e.g., MBA, MS) preferred.
Minimum of 10 years experience with a proven track record of leadership in analytics, operations, or strategy roles, in a fast-paced and dynamic environment.
Strong analytical skills with expertise in data analysis, statistical modeling, and quantitative methods.
Proficiency in data visualization tools (e.g., Tableau) and advanced analytics tools.
Excellent communication and presentation skills, with the ability to distill complex concepts into clear and actionable insights for non-technical audiences.
Strategic mindset with the ability to think critically, identify opportunities, and drive strategic initiatives.
About dentalcorp
dentalcorp is Canada's largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada's most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
This is a 1 year full time contract employee position.
Who you are
You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have experience in Payroll and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed Companies.
This is a hybrid opportunity for those residing within the GTA and remote for candidates outside the GTA and the position reports into dentalcorp’s Toronto Support Centre. Reporting to the Payroll Supervisor, you will be responsible for providing support on all areas within the Payroll department. As the Bilingual Payroll Analyst, you will be responsible for supporting the day-to-day activities and the predictive and other analytics necessary for the effective operation of a multi-province Canadian payroll.
In this role, you will
- Assist the Senior Payment Analyst with remittance preparation (CRA, RQ, WCB / WSIB, EHT)
- Create & maintain predictive and other analytical tools and reports to support the Payroll function
- Complete complex calculations including gross-up calculations and exception handling
- Investigate and resolve the more complex group retroactive payments and balancing issues
- Review, research and respond to complete all assigned service request tickets for the Payroll team
- Identify, implement, and document process improvements and assist with payroll system testing
- Work collaboratively with other Payroll team members to support and share best practices
- Execute special projects and ad-hoc reporting as assigned by the Payroll Manager and above
- Assist with payroll training and create / update payroll documentation
- Lead and assist in year-end balancing / reporting
What we’re looking for
- Must be fluently Bilingual in English and French
- 1 to 3 years progressive experience in payroll, HR, or an employee benefits program role
- 1 to 3 years experience using a Payroll Management System, specifically Workday experience would be a huge asset
- Strong computing skills including with MS Office
- Professional certification/designation preferred, or a willingness to enroll in Payroll certification
- Customer focused approach with excellent interpersonal, written, and verbal communication skills, and experience with timely solutioning of escalated issues using a ticketing system
- Excellent organizational, analytical, and problem-solving skills and ability to work under pressure and meet deadlines
- Self-starter and resourceful; ability to adapt and learn new technology and processes quickly
- Collaborative, action-oriented, with strong functional / technical skills
About dentalcorp
dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
ApplyWho you are
You are a driven and intellectually curious marketing and web analytics leader, with a strong desire to learn and drive growth by empowering our business with data and insights. You have a passion for solving challenging and critical problems. You are not afraid to get hands on and dive into the weeds, but can also leverage a solid understanding of business objectives to distill actionable insights. As an individual who demonstrates initiative, autonomy, and resiliency, you are eager to contribute to the success of one of the largest and fastest-growing businesses in the consumer health space that is also recognized as one of Canada’s Best Managed Companies.
The Senior Manager, Marketing and Web Analytics will play a critical role in impacting our business by fueling data-driven insights that will empower our team to make informed decisions and strategies for the digital presence and ad buying strategies of our 500+ businesses. This is a hybrid role located at dentalcorp’s Toronto Support Centre and reporting to the Senior Director of Strategy & Analytics. You will manage the analytics planning and reporting for new and existing sites and campaigns to drive the Marketing Team’s agenda of patient and revenue growth. This role will own the onboarding, tagging, and performance tracking of our vast portfolio of digital assets and campaigns, and will work closely with key stakeholders from other areas of the Marketing Team, Operations, HR, and Business Development.
The ideal candidate will have the interest, initiative, and ability to take on advanced measurement implementations and analytics responsibilities across a large portfolio of web properties and platforms to ensure data is accurately captured and analytics are disseminated across critical reports and dashboards.
In this role, you will
Lead the establishment and implementation of marketing analytics standards and measurement systems across all digital properties to ensure Marketing functions are enabled with timely, accurate data and insights
Identify and implement tagging requirements across web properties, and manage data connections in partnership with IT to maintain our marketing data warehouse
Design, build, maintain and validate digital analytics dashboards using data visualization tools to analyze site performance, consumer trends, and optimization opportunities
Provide technical expertise to team members and our partners surrounding analytics tagging, data validation and data integration to measure performance of campaigns, projects, and partnerships
Support the experimentation and insights gather of AB tests on digital assets
Support the digital onboarding of newly acquired / newly established dental practices to our network, in partnership with Operations and Business Development
Develop actionable insights and recommendations backed by data and analytics that influence our digital marketing strategy
ApplyWhat we're looking for
6+ years of digital analytics implementation or relevant experience
Degree in Marketing, Economics, Statistics, Computer Science, Software Engineering or similar
Extensive knowledge and experience working with digital tagging and auditing, tracking, and collection tools such as Google Ads, Google Tag Manager, Google Analytics, etc.
Experience with website AB testing and AB testing tools (e.g., VWO)
Experience implementing and maintaining web analytics systems and data
Fluency with visualization tools (e.g., Tableau) – ability to create interactive, user-friendly and compelling dashboards and reports
Experience in data querying languages (e.g., SQL)
Expert knowledge of Excel, including tables, charts, and advanced formulas for data manipulation
Knowledge of various media channels and how they work
Basic understanding of HTML/CSS and JavaScript
Knowledge of emerging digital marketing trends and relevant implications (e.g., GA4)
Experience working with complex databases and datasets
Experience translating data and insights into executive presentations and reports
Motivated and analytical, with strong achievement orientation and attention to detail
Excellent communication and interpersonal skills and can work with individuals and teams at all levels of the organization
Proven team player with the ability to prioritize, meet deadlines and work in an ever-changing environment
Having the courage to find new ways of solving problems, and the openness to receiving and acting on feedback
About dentalcorp
dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
Who you are
You are an innovative, quality-focused individual who is eager to be a part of a rapidly growing company that enables the best to be even better. You are looking for an opportunity to provide your tax expertise to drive change within an exciting industry. As a Director of Tax you enjoy working within a collaborative environment and your goal is to ensure excellent service to our Partners and their clinic staff. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company. As an individual who is driven by excellence, you are excited to contribute the success of one of Canada’s Best Managed companies.
This is a hybrid position based out of Dentalcorp’s Toronto Support Centre and reporting to the VP, Financial Reporting and Accounting Policy, the Director of Tax role is critical to Dentalcorp’s long-term growth ambitions.
Responsibilities
- Responsible for Canadian tax compliance and the principle contact for government tax audits.
- Responsible for Canadian tax compliance and elections arising from all acquisitions.
- Responsible for the Canadian quarterly and annual income tax provision and related note disclosures.
- Manage and track all filing deadlines and requirements associated with the above.
- Responsible for complex tax issues.
- Providing oversight of Canadian tax payments and estimates communicated to Treasury and overall responsible over Canadian tax accounts to ensure activity and balances are reconciled and appropriately reflect the Company’s tax position and status.
- Ensure transfer pricing policies and documentation are current, consistently applied and in compliance with transfer pricing regulations.
- Providing business analysis upon request including projections of future cash taxes.
- Consistently monitor and evaluate the internal processes and guidelines to ensure efficiency and provide recommendations on optimizing and automating the tax function while minimizing tax risks.
- Actively monitor, assess the impact of and respond to potential Canadian tax changes impacting the organizational structure.
Success looks like
- Quality, accuracy, and timeliness of compliance work.
- Ability to provide timely and accurate advice on taxation matters as they arise.
- Building relationships at all levels across the business.
- Understanding of the business and tax issues.
- Ability and desire to assist in broader areas as required.
What we’re looking for
- Post-secondary education in a related field and minimum of 8+ years work experience in Tax, dealing with complex tax issues and optimization projects.
- Professional accounting designation CPA or CA required.
- Ability to live and champion the Dentalcorp values (integrity, collaboration, innovation, excellence) with every interaction.
- Hands on experience, comfort and interest with ERP Systems and BI Tools.
- Comfortable with a rapidly growing and dynamic environment.
- Detail oriented, hands-on, analytical, change agent with experience in and motivated by a high-growth, acquisitive, fast paced entrepreneurial environment.
- Superior analytical skills with ability to synthesize complex issues into actionable points.
- Demonstrated ability to perform under pressure.
- Able to manage competing priorities, meet deliverables while building relationships with colleagues.
- Excellent communication and presentation skills.
- Ability to manage multiple large complex projects.
- Ability to mentor and provide coaching to the team and lead the team through a transition where they will be increasingly depended on to provide value added insights.
- Committed to getting the job done in a fast paced, dynamic environment.
About Dentalcorp
Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Apply
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.Who you are
You are an innovative, quality-focused individual who is eager to be a part of a rapidly growing company that enables the best to be even better. You are looking for an opportunity to provide your Compensation and Benefits expertise and to drive change within an exciting industry. As a Compensation and Benefits Manager you enjoy working within a collaborative environment and your goal is to ensure excellent service to our Partners and their clinic staff. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company. As an individual who is driven by excellence, you are excited to contribute the success of one of Canada’s Best Managed companies.
This is a hybrid position based out of Dentalcorp’s Toronto Support Centre and reporting to the Director of Human Resources, Shared Services Operations you will oversee the management of Compensation and Benefits programs within the HR shared service delivery model (dc connect).
The primary focus of this role is enhancing efficiency and effectiveness, emphasizing metrics, service levels, and continuous improvement to achieve operational excellence and enhance the employee experience. You will ensure ensure that Compensation and Benefits processes and standard operating procedures (SOPs) are streamlined, effective, and aligned with strategic priorities and operational requirements. Moreover, you will drive the execution of the Compensation and Benefits strategy developed in the Centre of Excellence and collaborate closely with the Operations team to ensure the successful implementation of programs and gather feedback to refine the design based on business needs.
In this role, you will
Manage the implementation, day-to-day operations, and administration of the company's (practice) compensation, bonus, and benefits programs.
Serve as the point of escalation and leadership contact for Compensation and Benefits-related inquiries and issues within dc connect, shaping service standards.
Define Compensation and Benefits service level agreements (SLAs) and key metrics for monitoring efficiency and effectiveness, analyzing feedback.
Partner with Legal and Business Development teams on Total Rewards perspective due diligence for upcoming acquisitions.
Identify and implement improvement opportunities in operations, including automation, enhanced SLAs, and addressing employee experience feedback.
Oversee processing and updates of all employee compensation and benefits data, ensuring data accuracy, timeliness, and completeness.
Resolve complex inquiries and escalated compensation and benefits issues.
Provide coaching and guidance to team members.
Liaise with Centers of Expertise, People Experience, and HR Business Partner groups to support the design, development, and deployment of new HR services and continuous improvement.
Develops and delivers key documentation for use by HR and its customers across a variety of topics, including HR system use, knowledge management, and HR services.
Analyzes metrics, trends, and feedback from various stakeholders/customers to define actionable insights; can articulate key takeaways succinctly.
What we're looking for
Post-Secondary Education and 5-7 years of progressive benefits plan management and total rewards experience.
CCP, CEBS, CHRP or other HR professional certification an asset
Strategic thinking to partner in creating the vision, strategy, and roadmap to establish and continuously enhance the people experience
Experience implementing Total Rewards best practices across multiple business types to ensure successfully deliver for our client group.
Strong research and problem-solving skills, ability to interpret data, build useable spreadsheets, summarize results, and make recommendations.
Analytical skills to interpret data and create insights and actionable recommendations for senior leadership and HR Operations Services
Customer-centricity to define the standards and performance culture of Specialized Services
Exposure to digital HR solutions to coach others in their use (i.e., self-service)
Understanding of the business to understand the nuances in client needs
Collaboration and teamwork across HR and other departments to enable operation of the service delivery model
Influence and negotiation skills to manage relationships with clients and internal teams
Knowledge of end-to-end processes and HR transactions to support delivery
Knowledge of leadership and coaching principles; experience managing and inspiring teams
Strong relationship management and interpersonal skills to a wide variety of stakeholders interacting with Specialized Services within the organization
Attentive to details and deadlines; ability to manage multiple initiatives
Experience with transaction processing and data management
Experience in conflict management and issue resolution
Knowledge of applicable laws and legislations
Experience in change management and continuous improvement
Microsoft Office Suite proficiency and technical aptitude with advanced Excel skills
Workday experience is an asset
ApplyAbout Dentalcorp
Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.Who you are
You are an innovative, service-oriented individual who is excited to be a part of a fast-growing company that enables the best to be even better. You are a highly experienced dental hygienist looking for the opportunity to provide your expertise to drive change within a healthcare company. You love working in a collaborative-matrix team and organizational environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our network of practices. You have strong ethical values and ensure that our organizational, industry, and continuing education principles and guidelines are upheld with professionalism and integrity. As an individual who is driven by excellence, iterative, and innovative thinking, you are eager to contribute the success of one of Canada’s Best Managed companies.
This is a remote position opportunity that will be based out of you home office in Manitoba. You will be responsible for travelling approximately 4 days a week within the Manitoba and Saskatchewan region with periodic visits to our Support Centre in Toronto. Reporting to the Director, Dental Hygiene, the Clinical Development Manager will be responsible supporting optimal patient care and the growth ambitions of our valued Partners through the integration of best practices and Clinical Development programs across a portfolio of practices. You excel at building strong relationships and influencing by building trust and credibility. You are a leader who is confident in driving long term and sustainable change across a portfolio of dental practices by supporting and facilitating the implementation of new processes and procedures.
- You thrive in a high growth environment.
- You adapt quickly to change.
- You’re a subject matter expert in your field and can influence others.
- You’re customer service oriented.
Role Overview:
Practice Service Orientation
- Actively promotes and lives Dentalcorp values every day.
- Establishes and maintains excellent relationships with clinicians and team members.
- Partners and collaborates across functional groups as One team, working toward common goals and objectives in driving strategic outcomes.
- Contributes to the continuous improvement of the Practice Development team’s strategies and initiatives through ongoing collaboration and sharing of practice feedback.
- Monitors feedback and concerns, actively seeking input to refine strategies and ensure successful implementation.
Patient Care and Experience Standards
- Ensures that any effort made by or contributed to by the Clinical Development team is performed at the highest ethical standard with priority given to the well-being of our patients.
- Partners with regional teams (Directors of Operations, Human Resource Business Partners, Compliance and Practice Marketing) to achieve outstanding patient care and practice level outcomes.
- Supports where there are opportunities to improve on patient care standards for practices in our network and in your region respectively.
- Understands and applies the ADPIE model of healthcare for dental hygienists, in partnership with the dental development program design and frameworks co-developed in partnership with DC Institute.
- Engages and supports in the delivery of Continuing Education efforts to benefit ongoing learning, clinical development, and growth for Hygiene as a core service line in our clinics.
Clinical Development – Customized Practice Team Support
- Ability to gain a deep understanding of the practices in your portfolio through metrics and relationships to ensure that you are working closely with the practices that would benefit strongly from Clinical Development support in the following areas:
- Integration of comprehensive dental hygiene patient care through adoption of best-in-class patient care standards and practice protocols, including assessing, diagnosing, and treatment planning using the American Academy of Periodontology’s 2018 Classification of Periodontal and Peri-Implant Disease and Conditions and other best practices
- Strong practice protocols and clinician competency in the areas of identifying and educating, and treating malocclusion, through educational digital scanning as well as other best practices.
- Identifies the specific needs of each practice through clinical program assessments and supports clinicians and team members on the value of skill development where there is opportunity to improve within and across practices in your region.
- Uses a customized clinical program assessment to build a comprehensive support and integration plan that is aligned with the practice’s annual growth plans.
- Executes the customized support and integration plan to drive long-term and sustainable growth of key services within the dental practices.
- Ensures that support and integration efforts are contributing to the annual growth plans of each practice by determining and measuring key success metrics related to the implementation initiatives performed.
- Monitors the on-going effectiveness of Clinical Development programs and evolves as required.
Clinical Transformation & Workflow Optimization
- Fosters a culture of openness and transparency to encourage acceptance and participation in new initiatives.
- Gains buy-in from practice leaders and ensures alignment across regional teams through all steps of the planning and execution process.
- Engages practice leaders and Field Operations stakeholders and provides support and resources to help clinicians and team members navigate transitions and overcome challenges associated with change.
- Defines and measures success metrics and monitors change progress to ensure practices reach their identified growth potential.
- Implements effective change management strategies to facilitate smooth adoption of Clinical Development programs.
- Elevates patient experience with industry-leading best practices.
- Increases acceptance of comprehensive treatment through enhanced patient education and value-building language.
- Drives engagement and a solution-oriented approach to hygiene growth and effectiveness opportunities, with practice team members and field team colleagues.
- Identifies potential sources of resistance to change and proactively address them through communication, education, and engagement with key stakeholders.
What we're looking for
- Must be a Registered Dental Hygienist
- A minimum of 5 years’ experience working in a dental office as a Dental Hygienist.
- Minimum 5-7 years in either a Regional Management, Oral Health Educator, or Consultant position working with a wide range of dental practices.
- Proven ability to deliver sustainable results across a large portfolio of dental practices.
- Experience Integrating standards and protocols that support optimal patient care across a portfolio of practices.
- Strong business acumen, with a deep understanding and application of change management principles
- Strong organizational and time management skills and ability to manage numerous projects simultaneously.
- Excellent leadership and collaboration skills; proven ability to establish and maintain effective and cooperative working relationships across diverse groups and levels.
- Strong background in coaching and integrating clinical best practice for patient care.
- Proficient with MS Office Suite (Word, Excel, PowerPoint).
About Dentalcorp
Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
ApplyWho you are
You're a highly skilled and experienced Bilingual Finance Manager who is excited to join our fast-growing organization as a strategic partner for our practices across the country. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams.
This is a hybrid role located at dentalcorp’s Toronto Support Centre. Working closely with the Director of Finance, Business Partnering, you will be responsible for driving business performance within the dental practices of our company. As the Finance Manager, you will collaborate closely with practice managers, regional and Senior director leaders in operations to deliver valuable financial insights, enhance decision-making processes, and drive sustainable growth. This position requires a strong background in finance, exceptional analytical skills, and the ability to collaborate effectively with cross-functional teams.
Role overview
Financial Management and Strategy:
- Collaborate with practice managers and regional and senior director leaders in operations to develop and execute financial strategies aligned with overall business objectives.
- Support the Director, Finance Business Partnering in managing the hands-on day-to-day activities of various finance functions.
- Prepare & review regular financial reports, forecasts, and variance analysis to track key financial metrics and identify trends.
- Provide financial guidance, analysis, and recommendations to support strategic decision-making processes.
- Drive financial performance and profitability by identifying opportunities for cost optimization and revenue growth.
Business Partnering and Relationship Management:
- Serve as a trusted advisor and business partner to practice managers and regional and senior director leaders in operations, offering financial expertise and insights.
- Support the practice budget and forecast process by collaborating with the FP&A team and senior director leaders in operations.
- Establish and maintain strong relationships with key stakeholders to ensure alignment and effective communication.
- Prepare regular financial reports and presentations to support operations decision making.
- Support practices by reviewing and responding to dc assist tickets within required SLAs
- Support the practices in their annual inventorying process by reviewing counts files and count results and ensuring the counts will meet auditor expectations.
Risk Management and Compliance:
- Ensure compliance with financial regulations, accounting principles, and internal policies
- Provide guidance and support during audits, ensuring accurate and timely completion of audit processes.
Team Management and Development:
- Manage a team of Senior Financial Analysts, providing guidance, mentoring, and performance feedback.
- Foster a culture of continuous learning and development within the finance team.
- Encourage collaboration, knowledge sharing, and best practices to enhance the overall effectiveness of the team.
What we’re looking for
- Must be Bilingual in French and English
- Must have a Bachelor's Degree or Diploma in finance, accounting, or a related field of study. MBA or advanced degree preferred.
- Should have at least 5 years experience in a senior finance role
- Excellent people management skills with the ability to motivate and develop teams.
- Exceptional analytical skills and the ability to translate complex financial concepts into clear, actionable insights.
- Advanced proficiency in Microsoft Excel and financial software systems.
- Strong business partnering skills with the ability to build effective relationships and influence stakeholders.
- Knowledge of regulatory requirements and compliance standards in finance.
- Excellent communication and presentation skills, with the ability to convey financial information to non-financial stakeholders effectively.
About Dentalcorp
Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
ApplyWho you are
You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have a passion for exceeding employee expectations when it comes to answering employee questions or resolving issues. You love to improve processes to make the customer or end user experience even better. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Practices. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed companies.
This is a remote opportunity and can be based anywhere in Alberta. As the successful candidate will be responsible for supporting our employees in Western Canada, Western Time Zone hours will be required.Reporting to the Manager, People Experience and as a member of our HR Shared Services Team (DC Connect), you will be providing HR support to the employees of our rapidly growing network of dental practices.
Purpose of the Position- The People Experience Coordinator acts as the front-line to HR Services and uses knowledge management/case management tools and experience to provide first level inquiry management and resolution.
- The People Experience Coordinator completes data and transaction processing and management for core processes where self-service is not available (e.g., new hire onboarding, separations, employee data administration, etc.)
- This role focuses on documenting, handling, and resolving HR customer inquiries, while focusing on service delivery, coordination with other HR team members, and continuous improvement
In this role, you will- Overall be responsible for inquiry resolution in an efficient and courteous manner, as well as day-to- day transaction processing in case management system and HRIS system
- Escalate / redirect contacts where guidance or clarification of policies and procedures as required
- Document inquiries with accurate classification and resolution action
- Provide support and guidance on workflow of direct access transactions based on policies and guidelines in cases where assistance is required
- Flag where Knowledge Management systems need to be updated with content to help with future inquiry resolution and / or employee and manager direct access
- Promote the customer experience and increase satisfaction through efficient and courteous service
- Enter data and complete transactions as it relates to employee or master data, onboarding, compensation, employee separations, time entry, performance, compensation, and contingent worker support in appropriate systems
- Collect completed and legislatively required documentation (electronic and/or paper) and ensure HR system data is complete and accurate
- Implement process and content changes as directed by the Centres of Expertise
- Audit completed transactions and data to ensure accuracy and follow up where required
- Distribute reports as required to HR customers; share frequent custom reports as suggestions for standardized reports to HR systems team
- Resolve data entry issues and employee data corrections as required
- Consult programs, policies, and key documentation to resolve employee inquiries
What we’re looking for
- Undergraduate degree with a focus in Human Resources Management or a related field, or a combination of education, training and experience deemed equivalent
- At least 3 to 5 years' Human Resources experience
- Analytical abilities to monitor service levels, performance, and metrics to inform course of action
- Detail-oriented to ensure completeness and quality of information entered into HR systems
- Ability to adapt communication style to suit stakeholder and situation; ability to be patient, empathic, and persuasive
- Action-orientation, to take initiative and execute tasks efficiently and effectively within service framework
- Knowledge and experience across multiple HR domains to support inquiry resolution, and redirecting escalated and/or complex cases to the appropriate stakeholder group
- Exposure to digital HR solutions to coach others in their use (i.e., self-service and HRIS data entry)
- Collaboration and teamwork across HR and other departments to enable operation of the service delivery model
- Strong relationship management and interpersonal skills to a wide variety of stakeholders interacting with the People Experience team
- Knowledge of applicable laws and legislations
- Strong written communication skills to answer employee inquiries, write FAQs, or build project documentation to support continuous improvement
About Dentalcorp
Dentalcorp is focused on acquiring and partnering with leading, growth-oriented general and specialist dental clinics across Canada. Our unique value proposition allows our dentist Partners to retain their clinical and operating autonomy while we inspire them to achieve ambitious personal and professional growth. Our unprecedented strategic insights and expertise place our Partners at the forefront of delivering optimal patient care.
Apply
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.This is 1 year Full time Salaried Fixed-Term Contract opportunity.
This is a Hybrid Role: The successful candidate will be based out of their home in the GTA and expected to travel 1 day per week in-person to our Toronto Support Centre and travel to our Practices as required.
Who you are
You are an innovative, service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You are excited to join a company that focuses on our values and driving a great culture. You are committed to living our values and role modeling what values-based leadership looks like day in and day out.
As a Human Resources Business Partner, you enjoy working in a collaborative environment and your ultimate goal is to ensure excellent service to our Partners, Practices and People. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed companies.
Reporting to the Director, Human Resources and located in the GTA, you will work closely with our Director of Operations, Regional Managers and Practice Managers while also collaborating with other Support Centre stakeholders to provide overall HR leadership and strategic support to your assigned regions. As a collaborative member of the HR team, you will determine practice level needs, and be proactive in identifying, designing, and implementing HR solutions that are in alignment with dentalcorp’s overall strategic priorities.
In this role, you will
- Act as a resource to provide direction, advice, and guidance to all regional stakeholders on strategic, tactical, and operational issues related to Human Resources
- Identify, and recommend changes that will improve service delivery, provide input on organizational issues, and share best practices
- Collaborate with other teams within the People function and within the broader organization to offer the best solutions to our dental practices
- Complete fair and balanced investigations in response to employee issues
- Coach and provide expert guidance to Practice Managers, Regional Managers and Director of Operations in areas such as: performance management, absenteeism, workplace investigations, redeployment, terminations, team member development, team member engagement, change management etc.
- Coach Practice Managers and Regional Managers to drive an excellent culture experience at the Dental Practice and to build high performing, diverse and inclusive teams
- Proactively identify opportunities to enhance the employee experience and partner with management to develop and implement innovative and sustainable solutions
- Build credibility and trust among team members; resolve issues and concerns with compassion and follow-through
- Consult and advise on talent reviews and succession planning
- Travel will required up to 50% of the time when it is safe and reasonable to do so
What we’re looking for
- Post-graduate education in HR or related field; CHRL designation, or in progress, is considered an asset
- 5-7 years of Human Resources Business Partnering experience
- Demonstrated passion for HR – up to date on current legislation, trends, and best practices
- Experience leading workplace investigations, and implementing resolutions
- A true employee engagement champion and experience supporting engagement in a multi-unit business environment
- Strong influence and relationship management skills; ability to develop and maintain relationships with multiple stakeholders
- Proven ability to analyze information, and develop strategies to address
- Strong business acumen
- Proficient with MS Office Suite (Word, Excel, PowerPoint, Access, Visio)
About Dentalcorp
Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
ApplyWho You Are
You are a service -oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have experience with Accounting/Finance and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed companies
This is a hybrid opportunity based out of Dentalcorp’s Toronto Support Centre, you will be responsible for providing support on all areas within the finance department. As the Accounts Receivable Specialist you will assist with accurate and timely financial reporting and controls in the area of AR. As the Accounts Receivable Specialist you will be responsible for combining your strong knowledge of AR best practices to be an effective business partner to the Practice managers.
In this role, you will- Provide training and support, and build consistency for accounts receivable (Patient and Insurance portion) for practices
- Develop, maintain and update company policies and best practices related to AR
- Audits at a practice level re: AR, which include patient set up; processing; applying payments; adjustments to ledgers; refund adjustments
- Monthly audits of the Overall AR Breakdown/Practice
- Training and support for collection deposits and bank reconciliations
- New practice acquisition training related to all AR aspects
- Manage the relationship with the dentalcorp financing and collection agencies which includes account maintenance, reporting, and support to practices and senior leadership
- Consolidate and Publish weekly & monthly AR reports
- Analyse accounts, monitor metrics and provide commentary; escalate any issues
- Ad‐hoc duties as assigned
- Provide support for Finance, Practice Leaders and Operational teams related to AR
- Integrate skills and knowledge to drive AR best practices across the dentalcorp finance organization
What we’re looking for
- College Diploma or University Degree in Accounting, Finance or related program
- Ideally 3 to 5+ years experience Accounts Receivable
- Dental industry experience with expert knowledge of patient and insurance billing are a strong asset
- Must be comfortable in a fast-paced, deadline-driven environment
- Knowledge of Practice Management Software systems such as Dentrix, Abeldent, Tracker or Cleardent would be an asset
- A self-starter, highly positive can-do attitude in a rapidly changing environment
- Excellent communication skills and a “people person”
- Bilingual in French would be an asset
About Dentalcorp
Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
ApplyWho you are
You are a professional who is excited to join our fast-growing organization. As Administrator, Treasury, you will work closely with Treasury team members and play a critical role in supporting the accuracy and integrity of our financial records by supporting all treasury related functions and activities. You will collaborate closely with various departments and practices to ensure timely and accurate reporting of financial information.This is a hybrid opportunity based out of Dentalcorp’s Toronto Support Centre and will report into Senior Manager, Treasury.
In this role, you will- Support daily bank account management activities, request closure of bank accounts, support bank account access and setup.
- Provide direct practice support for cheque scanners, merchant fee accounts, direct deposit bank letters and requests for additional deposit books and bags.
- Conduct ad-hoc analysis as required to support strategic decision-making, and proactively provide advice and input to management.
- Collaborate with Analyst, Treasury on daily collection reporting activities.
- Initiate Blackline update, report, and review processes including overall open variance reporting, and entries.
- Assist in month-end, quarter-end, and year-end closing activities, ensuring compliance with internal policies and procedures.
- Identify, investigate, document, and make recommendations for management, internal audit, compliance, and legal departments.
- Participate in financial audits and provide necessary documentation and support to internal and external auditors.
- Coordinate insurance certificate requests for company activities and events.
- Successfully perform other tasks, reports and activities as assigned from time to time.
What we’re looking for
- Bachelor’s degree in finance, accounting, or a related field.
- Proven experience as an Administrator, preferably with a focus on treasury and general ledger activities.
- Understanding of business support, accounting principles, treasury operations, risk management, control and compliance, data integrity, and financial analysis.
- Experience in banking processes and cashflow reporting, with an emphasis on process improvement and optimization in all areas of work.
- Strong analytical skills with a keen attention-to-detail and ability to derive meaning and make recommendations based on facts and evidence.
- Advanced proficiency in Microsoft Excel, and financial software applications e.g., Netsuite.
- Ability to work effectively in a fast-paced, deadline-driven, collaborative collegial and highly communicative team-based environment.
- Communication skills to collaborate with various stakeholders & affect change.
- Professional discretion, trustworthiness with demonstratable ethical integrity.
- Knowledge of ERP systems and experience with data visualization tools (e.g., Tableau) and Blackline is desirable.
About Dentalcorp
Dentalcorp is Canada’s largest and fastest growing network of dental Practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental Practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and Patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
Apply -
Manitoba
Who you are
You are an innovative, service-oriented individual who is excited to be a part of a fast-growing company that enables the best to be even better. You are a highly experienced dental hygienist looking for the opportunity to provide your expertise to drive change within a healthcare company. You love working in a collaborative-matrix team and organizational environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our network of practices. You have strong ethical values and ensure that our organizational, industry, and continuing education principles and guidelines are upheld with professionalism and integrity. As an individual who is driven by excellence, iterative, and innovative thinking, you are eager to contribute the success of one of Canada’s Best Managed companies.
This is a remote position opportunity that will be based out of you home office in Manitoba. You will be responsible for travelling approximately 4 days a week within the Manitoba and Saskatchewan region with periodic visits to our Support Centre in Toronto. Reporting to the Director, Dental Hygiene, the Clinical Development Manager will be responsible supporting optimal patient care and the growth ambitions of our valued Partners through the integration of best practices and Clinical Development programs across a portfolio of practices. You excel at building strong relationships and influencing by building trust and credibility. You are a leader who is confident in driving long term and sustainable change across a portfolio of dental practices by supporting and facilitating the implementation of new processes and procedures.
- You thrive in a high growth environment.
- You adapt quickly to change.
- You’re a subject matter expert in your field and can influence others.
- You’re customer service oriented.
Role Overview:
Practice Service Orientation
- Actively promotes and lives Dentalcorp values every day.
- Establishes and maintains excellent relationships with clinicians and team members.
- Partners and collaborates across functional groups as One team, working toward common goals and objectives in driving strategic outcomes.
- Contributes to the continuous improvement of the Practice Development team’s strategies and initiatives through ongoing collaboration and sharing of practice feedback.
- Monitors feedback and concerns, actively seeking input to refine strategies and ensure successful implementation.
Patient Care and Experience Standards
- Ensures that any effort made by or contributed to by the Clinical Development team is performed at the highest ethical standard with priority given to the well-being of our patients.
- Partners with regional teams (Directors of Operations, Human Resource Business Partners, Compliance and Practice Marketing) to achieve outstanding patient care and practice level outcomes.
- Supports where there are opportunities to improve on patient care standards for practices in our network and in your region respectively.
- Understands and applies the ADPIE model of healthcare for dental hygienists, in partnership with the dental development program design and frameworks co-developed in partnership with DC Institute.
- Engages and supports in the delivery of Continuing Education efforts to benefit ongoing learning, clinical development, and growth for Hygiene as a core service line in our clinics.
Clinical Development – Customized Practice Team Support
- Ability to gain a deep understanding of the practices in your portfolio through metrics and relationships to ensure that you are working closely with the practices that would benefit strongly from Clinical Development support in the following areas:
- Integration of comprehensive dental hygiene patient care through adoption of best-in-class patient care standards and practice protocols, including assessing, diagnosing, and treatment planning using the American Academy of Periodontology’s 2018 Classification of Periodontal and Peri-Implant Disease and Conditions and other best practices
- Strong practice protocols and clinician competency in the areas of identifying and educating, and treating malocclusion, through educational digital scanning as well as other best practices.
- Identifies the specific needs of each practice through clinical program assessments and supports clinicians and team members on the value of skill development where there is opportunity to improve within and across practices in your region.
- Uses a customized clinical program assessment to build a comprehensive support and integration plan that is aligned with the practice’s annual growth plans.
- Executes the customized support and integration plan to drive long-term and sustainable growth of key services within the dental practices.
- Ensures that support and integration efforts are contributing to the annual growth plans of each practice by determining and measuring key success metrics related to the implementation initiatives performed.
- Monitors the on-going effectiveness of Clinical Development programs and evolves as required.
Clinical Transformation & Workflow Optimization
- Fosters a culture of openness and transparency to encourage acceptance and participation in new initiatives.
- Gains buy-in from practice leaders and ensures alignment across regional teams through all steps of the planning and execution process.
- Engages practice leaders and Field Operations stakeholders and provides support and resources to help clinicians and team members navigate transitions and overcome challenges associated with change.
- Defines and measures success metrics and monitors change progress to ensure practices reach their identified growth potential.
- Implements effective change management strategies to facilitate smooth adoption of Clinical Development programs.
- Elevates patient experience with industry-leading best practices.
- Increases acceptance of comprehensive treatment through enhanced patient education and value-building language.
- Drives engagement and a solution-oriented approach to hygiene growth and effectiveness opportunities, with practice team members and field team colleagues.
- Identifies potential sources of resistance to change and proactively address them through communication, education, and engagement with key stakeholders.
What we're looking for
- Must be a Registered Dental Hygienist
- A minimum of 5 years’ experience working in a dental office as a Dental Hygienist.
- Minimum 5-7 years in either a Regional Management, Oral Health Educator, or Consultant position working with a wide range of dental practices.
- Proven ability to deliver sustainable results across a large portfolio of dental practices.
- Experience Integrating standards and protocols that support optimal patient care across a portfolio of practices.
- Strong business acumen, with a deep understanding and application of change management principles
- Strong organizational and time management skills and ability to manage numerous projects simultaneously.
- Excellent leadership and collaboration skills; proven ability to establish and maintain effective and cooperative working relationships across diverse groups and levels.
- Strong background in coaching and integrating clinical best practice for patient care.
- Proficient with MS Office Suite (Word, Excel, PowerPoint).
About Dentalcorp
Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
Apply -
Saskatchewan
-
Alberta
Who you are
You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have a passion for exceeding employee expectations when it comes to answering employee questions or resolving issues. You love to improve processes to make the customer or end user experience even better. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Practices. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed companies.
This is a remote opportunity and can be based anywhere in Alberta. As the successful candidate will be responsible for supporting our employees in Western Canada, Western Time Zone hours will be required.Reporting to the Manager, People Experience and as a member of our HR Shared Services Team (DC Connect), you will be providing HR support to the employees of our rapidly growing network of dental practices.
Purpose of the Position- The People Experience Coordinator acts as the front-line to HR Services and uses knowledge management/case management tools and experience to provide first level inquiry management and resolution.
- The People Experience Coordinator completes data and transaction processing and management for core processes where self-service is not available (e.g., new hire onboarding, separations, employee data administration, etc.)
- This role focuses on documenting, handling, and resolving HR customer inquiries, while focusing on service delivery, coordination with other HR team members, and continuous improvement
In this role, you will- Overall be responsible for inquiry resolution in an efficient and courteous manner, as well as day-to- day transaction processing in case management system and HRIS system
- Escalate / redirect contacts where guidance or clarification of policies and procedures as required
- Document inquiries with accurate classification and resolution action
- Provide support and guidance on workflow of direct access transactions based on policies and guidelines in cases where assistance is required
- Flag where Knowledge Management systems need to be updated with content to help with future inquiry resolution and / or employee and manager direct access
- Promote the customer experience and increase satisfaction through efficient and courteous service
- Enter data and complete transactions as it relates to employee or master data, onboarding, compensation, employee separations, time entry, performance, compensation, and contingent worker support in appropriate systems
- Collect completed and legislatively required documentation (electronic and/or paper) and ensure HR system data is complete and accurate
- Implement process and content changes as directed by the Centres of Expertise
- Audit completed transactions and data to ensure accuracy and follow up where required
- Distribute reports as required to HR customers; share frequent custom reports as suggestions for standardized reports to HR systems team
- Resolve data entry issues and employee data corrections as required
- Consult programs, policies, and key documentation to resolve employee inquiries
What we’re looking for
- Undergraduate degree with a focus in Human Resources Management or a related field, or a combination of education, training and experience deemed equivalent
- At least 3 to 5 years' Human Resources experience
- Analytical abilities to monitor service levels, performance, and metrics to inform course of action
- Detail-oriented to ensure completeness and quality of information entered into HR systems
- Ability to adapt communication style to suit stakeholder and situation; ability to be patient, empathic, and persuasive
- Action-orientation, to take initiative and execute tasks efficiently and effectively within service framework
- Knowledge and experience across multiple HR domains to support inquiry resolution, and redirecting escalated and/or complex cases to the appropriate stakeholder group
- Exposure to digital HR solutions to coach others in their use (i.e., self-service and HRIS data entry)
- Collaboration and teamwork across HR and other departments to enable operation of the service delivery model
- Strong relationship management and interpersonal skills to a wide variety of stakeholders interacting with the People Experience team
- Knowledge of applicable laws and legislations
- Strong written communication skills to answer employee inquiries, write FAQs, or build project documentation to support continuous improvement
About Dentalcorp
Dentalcorp is focused on acquiring and partnering with leading, growth-oriented general and specialist dental clinics across Canada. Our unique value proposition allows our dentist Partners to retain their clinical and operating autonomy while we inspire them to achieve ambitious personal and professional growth. Our unprecedented strategic insights and expertise place our Partners at the forefront of delivering optimal patient care.
Apply
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted. -
British Columbia
-
Yukon
We want you to thrive
At Dentalcorp, we want you to be successful from day one. We are focused on attracting, retaining and developing the very best talent from across many industries to ensure our people bring diverse experience, skills and thinking to continue to drive business performance.
About the Support Centre Team
We are bold, passionate, authentic and bring heart to our work. We work as one team and support each other to be successful. We lean in to make great things happen, celebrate our success and reward people for their contributions.Benefits
- Join a collaborative team and values-based culture
- Competitive compensation and benefits in an essential, high growth business
- Professional development and career growth opportunities
- Be part of a community that is passionate about giving back and encourages team members to participate in initiatives such as food drives, volunteering, and supporting our practices in our Give Back, Smile Back program
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